REFUND POLICY

Last Updated: 26th February, 2026

Website: https://www.resumekendra.info/
Email: refund@resumekendra.info

Owner and Operator:
RADHEJU & SONS (A Joint Venture)
Registered Office Address: Sanjeet Naka, Mandsaur - 458001, Madhya Pradesh, India

TABLE OF CONTENTS

1. Introduction to Refund Policy

2. Definitions and Interpretation

3. General Refund Principles

4. No Refund After 48 Hours

5. Wallet Recharge Refunds

6. Contact Information Access Fee Refunds

7. Premium Service Fee Refunds

8. Branch Partner Assisted Recharge Refunds

9. Duplicate Transaction Refunds

10. Technical Error Refunds

11. Failed Verification Refunds

12. Fraudulent Transaction Refunds

13. Refund Time Limits

14. Refund Processing Time

15. Refund Method

16. Cancellation Rights

17. Chargeback Policy

18. Dispute Resolution

19. Contact Information

1. INTRODUCTION TO REFUND POLICY

1.1. This Refund Policy governs all payments and refunds for services provided on the Resume Kendra platform, accessible at https://www.resumekendra.info/. It applies to all users including Candidates, Employers, and Branch Partners.

1.2. RADHEJU & SONS, with registered office at Sanjeet Naka, Mandsaur - 458001, Madhya Pradesh, India, operates this platform and is committed to fair and transparent refund practices.

1.3. This policy is designed to protect both users and the platform while ensuring clarity regarding when refunds are and are not available.

1.4. By making any payment on the Resume Kendra platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1.5. The most important principle of this policy is that NO REFUND WILL BE PROVIDED FOR ANY TRANSACTION AFTER 48 HOURS from the time of successful verification, regardless of the reason.

2. DEFINITIONS AND INTERPRETATION

2.1. "Transaction" means any payment made on the platform, including wallet recharges, fee payments, and service charges.

2.2. "Refund" means the return of funds paid by a user, processed back to the original payment source or to the user's Wallet.

2.3. "Verification" means the process of confirming that a transaction is valid and successful, which takes 24-48 hours.

2.4. "UTR" means Unique Transaction Reference, the unique number assigned to each bank transaction.

2.5. "48-Hour Period" means the time window during which refund requests may be considered, starting from the moment a transaction is successfully verified and credited.

2.6. "Duplicate Transaction" means two or more identical transactions processed for the same service due to technical error.

2.7. "Failed Verification" means a recharge transaction that could not be verified due to incorrect UTR or payment issues.

2.8. "Chargeback" means a dispute initiated by a user with their bank or payment provider to reverse a transaction.

3. GENERAL REFUND PRINCIPLES

3.1. All payments made on the Resume Kendra platform are generally non-refundable, with exceptions only in specific circumstances described in this policy.

3.2. The 48-Hour Rule is the cornerstone of this policy: refund requests will only be considered if raised within 48 hours of transaction verification. After 48 hours, no refunds will be provided for any reason.

3.3. Refunds are processed at the sole discretion of Resume Kendra management and are subject to verification of the transaction and the circumstances.

3.4. Users must provide complete and accurate information when requesting a refund, including transaction details, UTR, and reason for refund.

3.5. False or fraudulent refund claims may result in account termination and legal action.

3.6. Refunds, when approved, will be processed to the original payment source whenever possible, or to the user's Wallet balance.

3.7. No cash refunds will be provided under any circumstances.

3.8. The decision of Resume Kendra regarding refunds is final and binding.

4. NO REFUND AFTER 48 HOURS

4.1. THIS IS THE MOST IMPORTANT POLICY: NO REFUND WILL BE PROVIDED FOR ANY TRANSACTION AFTER 48 HOURS from the time of successful verification and credit to the user's account or Wallet.

4.2. The 48-hour period begins from the moment the transaction is successfully verified and the amount is credited to the user's Wallet or the service is delivered.

4.3. After the expiry of 48 hours, the transaction is considered final and irrevocable, regardless of the reason for the refund request.

4.4. This applies to all types of transactions including wallet recharges, contact information access fees, premium service fees, and any other payments made on the platform.

4.5. Users are strongly advised to carefully review all transactions immediately upon verification and raise any concerns within the 48-hour window.

4.6. It is the user's responsibility to check their Wallet balance, transaction history, and service delivery promptly after each transaction.

4.7. Requests received after 48 hours will be automatically rejected without consideration of merits.

4.8. The 48-hour rule applies even if the user did not use the service or changed their mind after purchase.

5. WALLET RECHARGE REFUNDS

5.1. Wallet recharges are generally non-refundable once successfully verified and credited to the user's Wallet.

5.2. Refunds for wallet recharges may be considered only in the following circumstances, and only if requested within 48 hours of verification:

5.3. Duplicate Recharge: If the same amount is credited twice for a single payment due to technical error, the duplicate amount will be refunded.

5.4. Incorrect Amount: If the amount credited is higher than the amount paid due to system error, the excess amount may be reversed.

5.5. Technical Error: If a transaction is successfully verified but the service paid for cannot be delivered due to platform issues.

5.6. Refunds will not be provided if the user simply changed their mind, no longer needs the Wallet balance, or wishes to transfer funds to another user.

5.7. Wallet balances that remain unused can be used for future services but cannot be withdrawn or refunded except as provided in the Wallet Policy upon account closure.

5.8. Branch Partner assisted recharges are subject to additional conditions in Section 8.

6. CONTACT INFORMATION ACCESS FEE REFUNDS

6.1. Fees paid to access contact information of Candidates or Employers are STRICTLY NON-REFUNDABLE once the contact information has been viewed.

6.2. Once you have paid the fee and viewed the contact details (email address or phone number) of another user, no refund will be provided under any circumstances.

6.3. This applies even if:
- The contact information is incorrect or outdated
- The person does not respond to your communication
- You change your mind after viewing
- You accidentally viewed the information

6.4. Users are strongly advised to ensure they genuinely need the contact information before making payment.

6.5. If contact information is found to be demonstrably incorrect (invalid email or phone number) and reported within 48 hours of payment, we may consider a refund on a case-by-case basis, provided the information was not usable.

6.6. Such refund requests must include proof that the contact information is invalid (e.g., bounced email, disconnected number).

6.7. After 48 hours, no refund requests for contact information will be entertained regardless of validity.

6.8. Users should verify the basic profile information (which is free) before paying to access contact details.

7. PREMIUM SERVICE FEE REFUNDS

7.1. Fees paid for premium services such as featured job postings, profile boosts, priority applications, or other paid features are generally non-refundable.

7.2. Refunds for premium services may be considered only in the following circumstances, and only if requested within 48 hours of payment:

7.3. Service Not Delivered: If the premium service you paid for was never activated or delivered due to technical error.

7.4. Incorrect Service: If the wrong service was activated due to system error.

7.5. Duplicate Charge: If you were charged twice for the same service.

7.6. Refunds will not be provided if:
- You did not get the expected results from the service
- You changed your mind after purchase
- You accidentally purchased the service
- The service was delivered but you are unsatisfied with the outcome

7.7. Once a premium service has been activated and delivered (e.g., job posting goes live, profile is boosted), no refund is possible.

7.8. Users should carefully review all premium service details before completing purchase.

8. BRANCH PARTNER ASSISTED RECHARGE REFUNDS

8.1. Assisted recharges performed by Branch Partners on behalf of Candidates or Employers are subject to the same 48-hour refund window as other transactions.

8.2. If a Customer requests a refund for an assisted recharge, the request must be made within 48 hours of verification of the recharge.

8.3. Upon approval of refund, the amount will be refunded to the Customer's original payment source or Wallet, and the Branch Partner's commission will be reversed.

8.4. If a refund is approved after the Branch Partner has already received commission, the commission amount will be deducted from the Branch Partner's future earnings or Wallet balance.

8.5. Branch Partners are responsible for explaining this refund policy to Customers at the time of assisted recharge.

8.6. Disputes between Branch Partners and Customers regarding refunds must be escalated to the head office at Mandsaur for resolution.

8.7. Branch Partners found to be making false promises about refunds to Customers may face termination of partnership.

8.8. Refunds for assisted recharges after 48 hours will not be provided under any circumstances.

9. DUPLICATE TRANSACTION REFUNDS

9.1. In the rare event of a duplicate transaction where the same amount is deducted twice for a single service or recharge, the duplicate amount will be refunded.

9.2. Duplicate transactions must be reported within 48 hours of the transaction date to be eligible for refund.

9.3. To report a duplicate transaction, email refund@resumekendra.info with:
- Your registered email and User ID
- Date and amount of both transactions
- UTR numbers for both transactions
- Screenshot of bank statement showing both deductions

9.4. We will investigate the duplicate transaction and confirm if both amounts were credited to your Wallet or applied to services.

9.5. If confirmed as duplicate, the excess amount will be refunded to your original payment source within 7-15 business days.

9.6. Duplicate transactions reported after 48 hours will not be eligible for refund, as per the 48-hour rule.

9.7. It is your responsibility to check your transaction history regularly to identify any duplicates promptly.

10. TECHNICAL ERROR REFUNDS

10.1. If a technical error on our platform results in:
- Incorrect deduction from your payment source
- Service not delivered after payment
- Wrong amount credited to your Wallet
- Any other error caused by our systems

10.2. You may be eligible for a refund if reported within 48 hours of the error occurring.

10.3. To report a technical error, email refund@resumekendra.info with:
- Detailed description of the error
- Date and time of the error
- Screenshots showing the error
- Transaction details if applicable

10.4. Our technical team will investigate and confirm if the error was on our side.

10.5. If confirmed as our technical error, appropriate refund or correction will be processed.

10.6. Errors caused by user actions (wrong UTR entry, incorrect details, network issues on user side) are not eligible for refund.

10.7. Technical error refunds are subject to the 48-hour rule and will not be processed after that period.

11. FAILED VERIFICATION REFUNDS

11.1. When a recharge transaction fails verification due to incorrect UTR, mismatched details, or other issues, the amount is not credited to the user's Wallet.

11.2. In such cases, no refund is applicable from Resume Kendra because the amount was never credited to your Wallet.

11.3. If the amount was deducted from your bank account but verification failed, you must contact your bank directly for reversal. Resume Kendra cannot reverse bank-level deductions.

11.4. We will provide any necessary documentation to support your bank claim upon request.

11.5. To avoid failed verification, always double-check the UTR and transaction details before submitting.

11.6. If you believe verification failed in error, contact refund@resumekendra.info within 48 hours with proof of payment for manual review.

11.7. Manual review decisions are final and binding.

12. FRAUDULENT TRANSACTION REFUNDS

12.1. If you believe a transaction on your account was unauthorized or fraudulent, you must report it immediately to refund@resumekendra.info and to your bank.

12.2. Fraudulent transactions must be reported within 24 hours of discovery, and absolutely within the 48-hour window.

12.3. We will investigate the transaction and may:
- Freeze the affected account
- Reverse the transaction if funds are still available
- Provide information to assist your bank's investigation
- File a complaint with cyber crime authorities if appropriate

12.4. Refunds for confirmed fraudulent transactions will be processed after investigation, which may take 15-30 days.

12.5. If the fraud occurred due to your negligence (sharing password, falling for phishing), refund may not be provided.

12.6. Users are responsible for maintaining account security and should enable two-factor authentication.

12.7. Transactions reported after 48 hours will not be eligible for refund, as per the 48-hour rule.

13. REFUND TIME LIMITS

13.1. As stated throughout this policy, the absolute deadline for all refund requests is 48 HOURS from the time of transaction verification and credit.

13.2. The 48-hour period is calculated as follows:

13.3. For wallet recharges: 48 hours from the time the recharge status changes to "Verification Successful" and amount is credited to Wallet.

13.4. For contact information access: 48 hours from the time the contact details are viewed.

13.5. For premium services: 48 hours from the time of payment (if service not yet delivered) or from delivery (if service was delivered).

13.6. Requests received after the 48-hour deadline will be automatically rejected without consideration, and no further correspondence will be entertained.

13.7. The 48-hour deadline applies regardless of weekends, holidays, or user circumstances.

13.8. It is your responsibility to monitor your transactions and raise issues promptly.

13.9. We recommend checking your Wallet and transaction history immediately after any payment.

14. REFUND PROCESSING TIME

14.1. Approved refunds are processed within the following timeframes:

14.2. Refund to Wallet: 1-2 business days after approval.

14.3. Refund to Original Payment Source (Card/Net Banking): 7-15 business days after processing, depending on your bank.

14.4. Refund to UPI: 3-7 business days after processing.

14.5. Refund by Bank Transfer: 5-7 business days after we receive your bank details.

14.6. These timeframes are estimates and may vary based on bank processing times, technical issues, or other factors beyond our control.

14.7. We are not liable for delays caused by banks or payment processors.

14.8. You will receive email confirmation when your refund is processed.

14.9. If you do not receive the refund within the expected timeframe, first check with your bank, then contact refund@resumekendra.info.

15. REFUND METHOD

15.1. Refunds, when approved, will be processed as follows:

15.2. Preference for Original Source: Refunds will first be attempted to the original payment source (credit card, debit card, UPI account, bank account) used for the transaction.

15.3. Wallet Credit: If refund to original source is not possible (e.g., card expired, account closed), the amount may be credited to your Resume Kendra Wallet instead.

15.4. Bank Transfer: If neither of the above is possible, we may request your bank details for direct transfer.

15.5. No Cash Refunds: Under no circumstances will cash refunds be provided.

15.6. No Third-Party Refunds: Refunds will only be processed to the account holder who made the original payment.

15.7. You may be required to provide identification and proof of payment before refund is processed.

15.8. Refund method is at the discretion of Resume Kendra based on feasibility.

16. CANCELLATION RIGHTS

16.1. Wallet Recharges: Once a recharge request is submitted, it cannot be cancelled by the user. The request must go through verification. If you no longer want the recharge, you must wait for verification and then request refund within 48 hours.

16.2. Contact Information Access: Cannot be cancelled once payment is made and contact details are revealed.

16.3. Premium Services: May be cancellable only if the service has not yet been delivered. For example:
- Job posting can be cancelled before it goes live
- Profile boost can be cancelled before it starts

16.4. To request cancellation, email refund@resumekendra.info immediately with your transaction details.

16.5. If cancellation is approved before service delivery, full refund will be processed.

16.6. Once service delivery has begun, cancellation and refund are not possible.

16.7. All cancellation requests are subject to the 48-hour rule.

17. CHARGEBACK POLICY

17.1. A chargeback is when a user disputes a transaction with their bank or card provider and requests reversal of the charge.

17.2. Before initiating a chargeback, users must first contact Resume Kendra to attempt resolution through our refund process.

17.3. If you initiate a chargeback without first attempting to resolve with us:

17.4. Your account will be immediately suspended pending investigation.

17.5. We will provide all transaction records to your bank to dispute the chargeback.

17.6. If the chargeback is reversed in our favor, your account may be reactivated.

17.7. If the chargeback is successful, your account will be permanently terminated.

17.8. A chargeback fee of ?500 may be deducted from any future refunds to cover administrative costs.

17.9. Multiple chargebacks by the same user will result in permanent ban from the platform.

17.10. Chargebacks related to transactions older than 48 hours will be vigorously contested as per this policy.

18. DISPUTE RESOLUTION

18.1. If you disagree with a refund decision, you may escalate the matter as follows:

18.2. Step 1: Email refund@resumekendra.info with your transaction details and reason for disagreement. Our refund team will review and respond within 5 business days.

18.3. Step 2: If still unsatisfied, email grievance@resumekendra.info with subject "ESCALATION - Refund Dispute" and all previous correspondence.

18.4. Step 3: If the dispute remains unresolved, you may seek mediation or other legal remedies as provided in our Terms and Conditions.

18.5. All disputes are subject to the exclusive jurisdiction of courts in Mandsaur, Madhya Pradesh.

18.6. The decision of Resume Kendra management is final and binding on all refund matters.

18.7. We encourage users to first attempt amicable resolution before pursuing legal action.

19. CONTACT INFORMATION

19.1. For all refund-related inquiries, assistance, or to request a refund, please contact us:

19.2. Refund Support Email: refund@resumekendra.info

19.3. Grievance Escalation: grievance@resumekendra.info

19.4. Wallet Support: wallet@resumekendra.info

19.5. Technical Support: support@resumekendra.info

19.6. Postal Address:
Refund Department
RADHEJU & SONS (Joint Venture)
Sanjeet Naka, Mandsaur - 458001
Madhya Pradesh, India

19.7. Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (except public holidays)

19.8. When contacting for refund, please include:
- Your registered email address and User ID
- Transaction date and amount
- UTR number
- Detailed reason for refund request
- Any supporting documents (screenshots, bank statements)

19.9. We will acknowledge receipt within 24 hours and strive to resolve all refund matters within 5-7 business days.

SUMMARY: KEY POINTS TO REMEMBER

BY MAKING ANY PAYMENT ON THE RESUME KENDRA PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS REFUND POLICY, INCLUDING THE CRITICAL 48-HOUR REFUND WINDOW.

© 2026 RADHEJU & SONS (A Joint Venture). All Rights Reserved.

Platform: Resume Kendra
Website: https://www.resumekendra.info/
Refund Support: refund@resumekendra.info
Address: Sanjeet Naka, Mandsaur - 458001, Madhya Pradesh, India

This Refund Policy was last updated on February 26, 2026. Please check back periodically for updates.